Terms of Service

This Manufacturing Agreement (“AGREEMENT”) is made and entered into on the day agreed to through COMPANY’S website and electronically signed by and between Oralmega, (“COMPANY”) with its principal place of business at 255 Cooper Avenue, Unit 110, Tonawanda, New York 14150 and you (“CUSTOMER”).

  1. SCOPE. This AGREEMENT covers the manufacturing, packaging, storage, release and distribution for each product made for CUSTOMER by COMPANY (“PRODUCT/S”).
  2. TERMS OF AGREEMENT. This AGREEMENT will be for twenty-four (24) months, commencing on the date of execution of this AGREEMENT. Unless either party provides written notification to the other of its intent to terminate this AGREEMENT as defined herein, this AGREEMENT will automatically renew for successive terms of twelve (12) full months. The termination provisions set forth below will also apply to any renewal terms of the AGREEMENT. In the event of conflict between the terms of this AGREEMENT and the terms of any previously executed agreement, this AGREEMENT will control. Purchase of any PRODUCTS sold by COMPANY will be subject to and expressly limited by the terms and conditions contained herein. No changes to, waiver of, or addition to any of these terms and conditions will be effective unless agreed to in writing and signed by COMPANY. CUSTOMER acknowledges and agrees that these terms and conditions supersede the terms and conditions of any purchase order or other documentation used by CUSTOMER and any conflicting or additional terms are void and have no effect, but that CUSTOMER may place orders by use of purchase orders or other documentation for its convenience purposes only. Notwithstanding the foregoing, COMPANY reserves the right at any time to amend these terms and conditions, a copy of which will be provided to CUSTOMER no earlier than 30 days prior to the effective date of amendment to these terms and conditions; and CUSTOMER will be deemed to accept such amended terms and conditions by ordering PRODUCTS herein offered after the effective date of such amendment.
  3. GENERAL CONSIDERATIONS. Subject to the terms and conditions set forth herein, COMPANY­­­­­­ agrees to package for CUSTOMER, PRODUCTS and cause to be delivered to CUSTOMER certain PRODUCTS from certain manufacturers based upon purchase orders issued by CUSTOMER.
  4. GENERAL RESPONSIBILITIES. CUSTOMER and COMPANY are responsible for adhering to the terms as specified in this AGREEMENT. Both parties will promptly inform the other of any conflicts of interest with the commitments, as stated.
  5. SPECIFICATIONS. COMPANY has the responsibility to package and supply quality PRODUCT in compliance with any agreed upon specifications and/or requirements.
  6. RELATIONSHIP OF THE PARTIES. CUSTOMER relationship with COMPANY will be that of an independent contractor. CUSTOMER will not have, and will not represent that it has, any power, right or authority to bind COMPANY, or to assume or create any obligation or responsibility, express, implied or by appearances, on behalf of COMPANY or in COMPANY’s name, except as herein expressly provided. Nothing stated in these terms and conditions will be construed as constituting CUSTOMER and COMPANY as partners or as creating the relationships of employer/employee, franchisor/franchisee, or principal/agent between the parties. CUSTOMER will make no warranty, guarantee or representation, whether written or oral, on COMPANY’s behalf.
  7. COMPLIANCE WITH LAWS. With respect to the PRODUCT, COMPANY represents and warrants that it has the requisite federal and state licenses, experience, knowledge and expertise, suitable facilities and qualified personnel to properly package and label the PRODUCTS and that the PRODUCTS will be packaged, labeled and stored in accordance with all applicable federal, state and local laws, ordinances, rules and regulations presently in effect, including, without limitation, State/Local laws and regulations, and this AGREEMENT.
  8. REGULATORY. COMPANY and CUSTOMER will immediately advise each other in writing of any and all regulatory action or correspondence directly related to, or that is reasonably likely to result in a material adverse impact on, the PRODUCT, including without limitation all governmental inspections, reports, findings and disciplinary actions against COMPANY or CUSTOMER and all corrective or remedial action taken by COMPANY or CUSTOMER in response thereto. COMPANY will also immediately advise CUSTOMER in writing of any problems at the facilities related to the PRODUCT, including without limitation label errors, contamination of PRODUCT, raw materials or finished stocks, packaging errors and any other action or omission that did or could adversely affect the safety, efficacy or stability of any of the PRODUCTS, together with a statement of all corrective or remedial action taken.
  9. MUTUAL INDEMNITY. COMPANY and CUSTOMER mutually agree to defend, indemnify and hold each other harmless from and against any claim, liability, loss, cost or expense, including reasonable attorney's fees, arising out of providing the PRODUCT, or arising out of the other’s breach of any term, covenant, condition, warranty or representation in the AGREEMENT, except to the extent that such claim, etc., is due to the negligence or intentional misconduct of the other. The parties will also have in full force and effect general liability insurance, including PRODUCTS liability coverage, with a combined single limit of not less than one million dollars ($1,000,000) for personal injury and property damage per occurrence and PRODUCTS liability aggregate coverage of not less than one million dollars ($1,000,000). CUSTOMER’S insurance policy will cover all PRODUCTS that are stored by COMPANY. In addition, the parties will maintain professional liability insurance with a minimum one million-dollar ($1,000,000) limit for each occurrence and a one million dollar ($1,000,000) aggregate limit. Such coverage will specifically recognize and insure the indemnifying party against its obligations hereunder and will name the indemnified party as an additional insured thereunder.  Certificates of such insurance will be furnished to the other party upon request, and such insurance will provide for at least sixty (60) days written notice to the other party of the cancellation or any material modification thereof.
  10. MISCELLANEOUS. This instrument constitutes the entire AGREEMENT between the parties, supersedes all prior or contemporaneous representations, understanding or agreements and will not be extended, varied, modified or supplemented except by an agreement in writing signed by the parties. Neither party will have the right to assign this AGREEMENT or any interest therein without the prior written consent of the other, which consent will not be unreasonably withheld.  The failure of either party to enforce at any time or for any period of time, any one or more of the provisions hereof will not be construed to be a waiver of such provisions or of the right of such party thereafter to enforce such provision.  If any provision of the AGREEMENT will be held invalid under any applicable law, such invalidity will not affect any other provision of this AGREEMENT.  This AGREEMENT will be binding and inure to the benefit of the parties hereto, their successors and permitted assigns.  This AGREEMENT will be construed in accordance with the laws of the State of New York. In the event that litigation is commenced, the parties agree that the initiating party, the plaintiff, must file the litigation in the county or federal judicial district where the headquarters of the non-litigating party, the defendant, is located.  In the event that a party’s performance is delayed or prevented as a result of circumstances beyond its control, including but not limited to labor difficulties, acts of God, governmental actions, machinery breakdown, power or fuel shortages, PRODUCT shortages of allocations, then that party’s performance will be excused until the party is able to perform. At the option of the other party, the parties will promptly negotiate in good faith, to determine whether this AGREEMENT should be modified or terminated.  Each person executing this AGREEMENT for either party, in doing so, individually represents and warrants to the other party that he or she has authority to execute this AGREEMENT and fully bind the party on whose behalf such person signs this AGREEMENT.
  11. TERMINATION. This AGREEMENT may be terminated by one party upon the occurrence of any of the following regarding the other party:
    1. The insolvency of the other party, an assignment by it for the benefit of creditors, or, unless vacated or withdrawn within sixty (60) days of the filing or appointment thereof, the filing of a petition in bankruptcy by or against the other party or the appointment of a receiver or trustee or any part of the other party’s business. Notwithstanding the foregoing, either party will have the right to waive the application of any of the foregoing events of termination.
    2. Either party may terminate this AGREEMENT upon the failure or refusal of the other party to perform any term, covenant or condition of this AGREEMENT if such failure or refusal continues for thirty (30) days following written notice thereof by the non-defaulting party.
    3. Either party may terminate this AGREEMENT within ninety (90) days of the expiration of the original or subsequent term of this AGREEMENT.
    4. Either party may terminate this AGREEMENT with ninety (90) days written notice to the other party of such desire to terminate.
  12. NOTICES. All notices, requests, demands, and other communications that either party may desire to give the other party must be in writing and may be given by (i) personal delivery to an officer of the party, (ii) mailing the same by registered or certified mail, return receipt requested, or via nationally recognized courier services to the party at the address of such party as set forth herein, at the official corporate address of such party, or such other address as the parties may hereinafter designate, or (iii) facsimile subsequently to be confirmed in writing pursuant to item (ii) above. Notices to COMPANY will be sent to: Oralmega, 255 Cooper Avenue, Unit 110, Tonawanda, New York 14150.
  13. MANUFACTURING AND/OR PACKAGING TERMS AND CONDITIONS

The purpose of this section is to establish terms and conditions under which the COMPANY will manufacture and/or package PRODUCT for CUSTOMER as described on the purchase order.

A1. ORDERING. Prior to placing an order, CUSTOMER must have an active account and CUSTOMER account must be current and in good standing. CUSTOMER must provide COMPANY with complete PRODUCT order information detailed in full on the CUSTOMER purchase order. COMPANY is not responsible for the accuracy or integrity of information provided on the purchase order.  COMPANY reserves the right to require additional information.  All PRODUCT pricing, description and availability information provided by COMPANY, in any form, is the property of COMPANY. CUSTOMER agrees to hold in confidence and not to directly or indirectly use, reveal, report, publish, disclose or transfer to any other person or entity any of the information or utilize the information for any purpose except as permitted herein. CUSTOMER will submit orders to COMPANY not more frequently than twice per month per PRODUCT item. 

A2. CANCELLATION. Orders may be cancelled by written notice to the COMPANY.  Orders cancelled prior to material commitment can be cancelled without a cancellation fee.  Once the COMPANY has committed material and/or scheduled the order for processing, the CUSTOMER will be liable for reasonable costs and expenses incurred by COMPANY prior to notice of cancellation, including the direct material cost attributable to the CUSTOMER order.  Once the COMPANY has begun production, any cancelled order will incur a cancellation fee of the greater of 35% of the purchase order amount or the amount of finished goods produced and time and materials attributable. ** Deposits on customs orders are non-refundable once paid. Payment schedule for custom orders are as follows: 1/3 due upon placing purchase order with COMPANY, 1/3 due within 30 days after placement of the purchase order OR upon approval of artwork, whichever comes first, and 1/3 due prior to shipment of the Products.

A3. PRICE. COMPANY will endeavor to provide PRODUCT/S at the price. However, due to the fluctuating nature of prices of packaging components and bulk materials, the COMPANY reserves the right to change pricing at any time.  In the event that the price change is greater than +/- 5%, the CUSTOMER will have the right to change or cancel the order without charge. 

A4. SHIPMENT AND DELIVERY.

Shipping Policy:

Generic orders are typically shipped within 1-3 business days. All custom orders have a unique timeline of 2-10+ weeks for delivery which will be stated the invoice. Tracking details are automatically sent to the email address provided. Note there are some regional restrictions on certain products. It is the responsibility of the CUSTOMER to ensure local rules and regulations are adhered to for importing whitening products and accessories.

In the event of shipping damage, it is important that when CUSTOMER signs for the package, CUSTOMER writes “damaged” and take a photograph of the document. COMPANY is not responsible for any packages lost, stolen or delayed by FedEx or another shipping carrier.

All kits are shipped flat packed. Assembly is available upon request and subject to fees. 

Returned Delivery:

Cases where import tax is not paid, an incorrect address is provided, or a package is refused/forgotten, then FedEx or the alternate shipping carrier will return the package to COMPANY warehouse. COMPANY sales representative will contact CUSTOMER to arrange for reshipment at CUSTOMER’S expense. Initial shipping costs are non-refundable as COMPANY is not reimbursed for “return to sender” packages.

All shipping is FOB COMPANY (COMPANY’S Dock).  Risk of loss and title to PRODUCTS, passes to CUSTOMER upon shipment.  COMPANY will utilize CUSTOMER freight account for approved carriers or charge a service fee to bill for separate shipping services provided.  COMPANY reserves the right to make shipments in installments, as it deems advisable or necessary, and all such installments shipped separately will be separately invoiced and paid.  Notwithstanding anything to the contrary herein, additional charges may apply in special circumstances including rush deliveries as requested by CUSTOMER.  Cash on delivery and additional fees may also apply.  Any return delivery of unused or damaged (rejected) PRODUCT will be at the CUSTOMER expense.

A5. RETURNS

Return Policy:

CUSTOMER may return most new, unopened items within 30 days of delivery for a full refund, in the form of cash equivalent or credit, in COMPANY’S sole discretion (NOT APPLICABLE TO CUSTOM ITEMS). COMPANY will also pay the return shipping costs if the return is a result of COMPANY error (CUSTOMER received an incorrect or defective item).

COMPANY IS UNABLE TO ACCEPT WHITENING GEL RETURNS AFTER THE FOLLOWING:

  • CARBAMIDE PEROXIDE WHITENING GEL: 3 CALENDAR MONTHS FROM DATE OF MANUFACTURE;
  • PAP/NON-PEROXIDE GEL: 3 CALENDAR MONTHS FROM DATE OF MANUFACTURE;
  • TOOTHPASTES: 3 CALENDAR MONTHS FROM DATE OF MANUFACTURE;
  • REMINERALIZING GEL/POST WHITENING TREATMENT: 3 MONTHS FROM DATE OF MANUFACTURE;
  • HYBRID PEROXIDE WHITENING GEL: 3 CALENDAR MONTHS FROM DATE OF MANUFACTURE;
  • HYDROGEN PEROXIDE WHITENING GEL: 3 CALENDAR MONTHS FROM DATE OF MANUFACTURE;
  • CUSTOM FORMULATIONS: 30 CALENDAR DAYS FROM DATE OF MANUFACTURE

as COMPANY cannot ensure PRODUCTS were handled/stored correctly once PRODUCTS have left COMPANY’S warehouse. Proper treatment and storage of whitening gels is essential. Gels should be stored at a cool, room temperature. Large fluctuations in pressure and temperature, as well exposure to extreme heat and/or UV light should be avoided. For long term storage of gels that are not being used, refrigeration is recommended. COMPANY reserves the right to request confirmation of storage conditions prior to acceptance of returned products.

If applicable, CUSTOMER should expect to receive its refund within four weeks of giving the package to the return shipper, however, in many cases CUSTOMER will receive a refund more quickly. This period includes the transit time it takes for COMPANY to receive CUSTOMER’S return from the shipper (5 to 10 business days), the time it takes COMPANY to process the return once COMPANY’S warehouse receives the return (3 to 5 business days), and the time it takes for CUSTOMER’S bank to process COMPANY’S refund request (5 to 10 business days). Note: there is a 10% restocking fee for orders with no defect.

Request a Return:

  1. Contact your Sales Rep within 30 days of delivery. Please provide the original order number and details about the item(s) you wish to return. Please include photos and or videos whenever possible.
  2. Do not ship items until a RMA # (Return Merchandise Authorization Number) is given. Once you have received an RMA #, ship your unopened items along with a copy of the original invoice to:

ORALMEGA
ATTN Returns – RMA# 1234
255 Cooper Ave. Unit 110, 
Tonawanda, NY 14150 USA

  1. Customer Service and/or your Sales Representative will contact you once the item(s) is/are received and processed at our warehouse.

All PRODUCTS are manufactured and/or packaged and shipped in accordance with industry guidelines; all applicable state and federal rules/regulations and laws in effect at the time of the packaging.  Returns will only be accepted under the following circumstances:

  • CUSTOMER will examine the PRODUCT and documentation provided with shipment, conduct a physical inspection and determine if the PRODUCT meets requirements. CUSTOMER will provide written notification of any discrepancy, damage or PRODUCT refusal with detailed reason(s) to COMPANY within 48 hours of receipt at CUSTOMER location.
  • PRODUCT must be received by CUSTOMER using industry standard receipt methodologies inclusive of randomized sampling.
  • PRODUCT is found to be out of specification according to this Agreement when in any material respect it does not meet the PRODUCT specifications or has other visible defects, as defined in the Quality Agreement herein. Out of specification does not include any requested colors. COMPANY does not guarantee any requested color additives.
  • CUSTOMER must obtain return authorization from COMPANY

All returns of any PRODUCT/S will include a written statement as to the reasons for such rejection as well as a copy of the internal audit report from CUSTOMER.  COMPANY will have the right to review or inspect any rejected PRODUCT and provide a copy of findings of such to CUSTOMER within ten (10) days, unless third party testing is required which will require an additional ten (10) days of the conclusion of such review.  In all such cases whereas CUSTOMER has returned PRODUCT, and at the conclusion of such investigation COMPANY has found the PRODUCT to be materially out of specification, the COMPANY may at its discretion reimburse CUSTOMER for the costs associated with packaging of said PRODUCT or re-work PRODUCT in accordance with State and Federal regulations.  In the event that an internal investigation reveals no such out of specification discrepancy, such findings will be provided to the CUSTOMER in writing, and the product will be shipped to CUSTOMER at CUSTOMERs expense and a service fee may be assessed.

A6. CREDIT AND PAYMENT TERMS

Payment Policy:

All payments to Oralmega are collected in US Dollars. Duties and taxes are the responsibility of the customer. ALL orders must be paid in full prior to shipment.

Payment Fees:

Visa and MasterCard Payments over $2,500 incur a 2.5% fee.
AMEX Payments incur a 3.5% fee. 
PayPal Payments over $2,500 incur a 4% fee.
Wire Payments do not incur any fees. 

All payments over $5,000 must be made via wire transfer.

Custom Orders:

COMPANY requires 1/3 Deposit to Initiate Order

1/3 Upon Approved Artwork

Balance Due Upon Completion (prior to shipment)

Custom Re-Orders:

Option 1:

COMPANY requires 1/3 Deposit to Initiate Order

1/3 Upon Approved Artwork OR preset payment date

Balance Due Upon Completion (prior to shipment) OR presser payment date

Option 2:

COMPANY requires 50% Deposit to Initiate Order

Balance Due Upon Completion (prior to shipment)

This Agreement is conditioned upon CUSOTMER’s maintaining a sound financial condition through the term hereof and to that end, CUSTOMER agrees to promptly substantiate in writing, at COMPANY’s request, the existence of such condition.  COMPANY reserves the right, in its sole discretion, to change credit terms (including the right to decline to extend credit to CUSTOMER and to require that a partial or full payment of the purchase price be paid prior to order acceptance and/or shipment) or limit total credit if: COMPANY concludes that there has been a material change in CUSTOMER’s financial condition, an unsatisfactory payment performance, or CUSTOMER has or likely will cease to meet COMPANY’s credit requirements.  CUSTOMER will promptly notify COMPANY of all changes to CUSTOMER name, address, or of the sale of substantially all of its assets.

CUSTOMER hereby grants to COMPANY a purchase money security interest for all PRODUCTS shipped to CUSTOMER to secure the price of the PRODUCTS and all related charges.  CUSTOMER agrees to execute from time to time such financing statements as COMPANY may request for the purpose of perfecting COMPANY’s security interest.

CUSTOMER must notify COMPANY of any billing discrepancies within fifteen (15) calendar days of invoice. Such notice will be reasonably detailed and will specify the discrepancy; however, the CUSTOMER is required to remit the undisputed amount by the payment due date.  Failure to give such notice within the time specified herein will be deemed a waiver of rights to claim such discrepancy.  CUSTOMER will be liable for and will reimburse COMPANY for all costs and expenses it may incur in connection with collection of any amounts owed to COMPANY or enforcement of its rights, including without limitation, reasonable attorneys' fees and expenses, court costs, and cost of collection agencies.

A7. TAXES. CUSTOMER will bear applicable federal, state, municipal, and other government taxes (such as sales, use, etc.). Unless otherwise specified, prices do not include such taxes. Exemption certificates, valid in the place of delivery, must be presented to COMPANY prior to shipment if they are to be honored.

A8. REPRESENTATION AND WARRANTIES. COMPANY represents and warrants to CUSTOMER, upon each shipment of PRODUCT, as follows:

  • At the time of shipment by COMPANY, the PRODUCT sold in such shipment will (i) meet the guidelines set forth in this Agreement and (ii) not be adulterated or misbranded;
  • The PRODUCT delivered in such shipment will (i) be manufactured, packaged, stored and shipped in compliance with this Agreement, all applicable law regarding good manufacturing practices and all other applicable laws, rules and regulations, and (ii) of merchantable quality, free from defects in material and workmanship;
  • COMPANY has the right to enter into and perform under this Agreement and the performance of its obligations does not conflict with any other obligation to any other party.
  • COMPANY complies and will comply with all present and future statutes, laws, ordinances and regulations relating to the packaging, assembly and supply of the PRODUCTS.
  • Neither COMPANY nor any of its employees have been “debarred” by the United States Food and Drug Administration, nor have debarment proceedings against COMPANY or any of its employees been commenced.  COMPANY will immediately notify in writing if any such proceedings have commenced or if COMPANY or any of its employees are debarred.

CUSTOMER represents and warrants to COMPANY as of the date hereof, and upon receipt of each shipment of each PRODUCT, as follows:

  • CUSTOMER has not received any oral or written claim, or cease and desist letter, and is not subject to any outstanding injunction, judgment, order, decree, ruling, charge, settlement, or other dispute, claim, suit or proceeding involving, affecting or relating to the PRODUCT.
  • CUSTOMER has the right to enter into and perform under this Agreement and the performance of its obligations does not conflict with any other obligation to any other party.
  • CUSTOMER complies and will comply with all present and future statutes, laws, ordinances and regulations relating to the holding and distribution of the PRODUCTS.

Neither CUSTOMER nor any of its employees have been “debarred” by the United States Food and Drug Administration, nor have debarment proceedings against CUSTOMER or any of its employees been commenced.  CUSTOMER will immediately notify in writing if any such proceedings have commenced or if CUSTOMER or any of its employees are debarred.

GENERAL QUALITY GUIDELINES

A1. MATERIAL CONTROLS and Specifications

COMPANY operates on +/- 5% packaging yield.

If new or alternate components and/or packaging materials or suppliers are requested by CUSTOMER, the cost of such qualifications will be the responsibility of CUSTOMER. COMPANY will communicate any proposed change of standard components and/or packaging materials to CUSTOMER in writing prior to implementing the change.  CUSTOMER will be notified of any components and/or packaging material changes prior to their use in the packaging of PRODUCTS.

In the event that materials for packaging are provided by CUSTOMER, COMPANY will check materials for accordance with specifications and release for packaging by COMPANY.  In the event that such materials do not meet specifications, they will be returned to CUSTOMER at CUSTOMER expense. CUSTOMER will bear all risk associated with components and/or packaging materials requested by CUSTOMER that are not standard components and/or packaging materials provided or sourced by COMPANY.

COMPANY will be responsible for filling, labeling, placing packaged PRODUCT into supplied unit carton the top and bottom of the boxes are not glued, and finish packing unit cartons into shipper.

COMPANY will be responsible for palletizing finished goods and shipping said goods to CUSTOMER’S designation distribution facility at the expense of CUSTOMER.

Items outside Minimum Order Quantities for our suppliers cannot be guaranteed for future orders.

CUSTOMER acknowledges that Purchase Orders that include custom branded syringes are considered accepted and final upon purchase of the syringes by COMPANY. CUSTOMER will not be able to cancel the Purchase Order after such time and only the full Purchase Order amount will be released to CUSTOMER.

A2. PRODUCT COMPLAINTS

CUSTOMER will coordinate all PRODUCT complaint investigations with COMPANY and COMPANY will cooperate with CUSTOMER in the handling of such PRODUCT complaints as set forth below.  COMPANY will attempt to complete any required investigation and forward a written report to CUSTOMER within thirty (30) business days of receipt of sample and written complaint information.  If the investigation will exceed thirty (30) business days, COMPANY must provide CUSTOMER with an interim report, including investigation results to date and a target completion date, on or before the 30th day of the investigation. Complaints that are deemed critical defects (e.g., foreign PRODUCT and adverse events) will be expedited as appropriate through the complaint handling system.

COMPANY will notify CUSTOMER of any out of specification results pertaining to a complaint sample or retain sample within two (2) business days of the confirmed occurrence of such a result.  An investigation will be performed as a result.

All complaint investigations will be documented, and an official report forwarded to CUSTOMER within five (5) business days of completion upon request.  Complaint records will be retained for one (1) year past the expiration date of the PRODUCT, or to the extent required by applicable law.  Any complaint that does not include a PRODUCT lot number (and the expiration period is not identifiable) will be retained for one (1) year after receipt of the complaint.

A3. LABELING AGREEMENT

A3.1 Label Procurement

In the event that CUSTOMER provides label materials, COMPANY will be responsible for the approval and release of all label materials.  Any label materials determined to be out of specification will be returned and replaced at CUSTOMER expense.

A3.2 Label Content Approval

Label content will be in accordance with regulatory requirements. CUSTOMER will have responsibility for all private label specifications. CUSTOMER will be responsible for the content creation of the PRODUCT label and unit carton to be supplied to COMPANY. CUSTOMER will provide COMPANY with approved label copy. COMPANY will use only labels and labeling in compliance with Federal and State regulations/standards and/or specifications provided by CUSTOMER.  COMPANY will be responsible for print verification of all first receipts of new versions of printed copy.

CUSTOMER will be responsible for providing COMPANY with a Master Label Draft Approval for the PRODUCT for receipt and Quality Control Release at COMPANY’S location.

CUSTOMER will be responsible for providing COMPANY with a Master Unit Carton Label Draft Approval for the PRODUCT for receipt and Quality Control Release at COMPANY’S location.

CUSTOMER will be responsible for final Label Draft Approval prior to packaging of PRODUCT bottles at COMPANY.

CUSTOMER is responsible for the issuance of label copy control documents of all printed packaging components.  CUSTOMER is responsible for providing the approved master label documents to COMPANY purchasing.

Any changes or deviations to the existing specifications by CUSTOMER must be documented and provided to COMPANY as appropriate.

A3.3 Lot Number and Expiration

COMPANY will be responsible for Lot Number and Expiration Assignment of PRODUCTS, this does not include accessories that are distributed by COMPANY, such as toothbrushes, bib chain, etc.

B11. POST PRODUCTION STORAGE

It is the responsibility of CUSTOMER to ensure the proper storage of any product. All standard whitening gel formulas publicly listed on our website have a shelf life of nine (9) months. Custom formulas have a shelf life of 30 days. In the event CUSTOMER chooses a longer shelf life, all liability past nine (9) months or 30 days (custom formulas) of manufacturing date will be bore by CUSTOMER.

Worldwide Smile
Solutions and Assistance

Customer Satisfaction
Guarantee

Smile Solution Specialist
At your Service

Fast and Flexible
Custom Brand Solutions